Frequently Asked Questions

Choose the jewelry that speaks to you, place your order, pay, and wait for the delivery of the jewelry of your dreams!

Credit Cards and Paypal funds:

We accept real-time online credit card payments via our payments processor Paypal.

Bank Deposit Payments:

We accept payments via bank deposit or online transfer.  To give you time to finalize your payment, we will only reserve the jewelry for you for 48 hours. You may deposit or transfer your to:

Bank of the Philippine Islands
BPI Acct Name: Sophia Jewellery, Inc.
BPI Acct No.: 2111-0221-62

Once the payment has been deposited or transferred, take a clear photo of the deposit slip or a screenshot of your transaction. Send it to us with your order number so we can start processing your order. Lead time will start only after we confirm your payment.

Your reservation will be cancelled if you cannot pay within 48 hours, giving fair chance to other clients who would love to confidently wear our gorgeous pieces.

GCash:

We also accept payments via Gcash. To give you time to finalize your payment, we will only reserve the jewelry for you for 48 hours. You may make payment via Gcash to:

0906-041-3344

Once payment via Gcash has been made, take a clear photo or a screenshot of your transaction. Send it to us together with the GCash transaction number and your order number so we can start processing your order. Lead time will start only after we confirm your payment.

Your reservation will be cancelled if you cannot pay within 48 hours, giving fair chance to other clients who would love to confidently wear our gorgeous pieces.

Please give us 1-3 business days to counter-check if your payment has been successfully transferred. An acknowledgement email will be sent to you to confirm that we have received your payment.

Yes, we accept credit card payments via our payment processor Paypal.

For security purposes, we do not. Sorry!

Once we confirm your order, the order status will automatically be reflected on your Accounts page; updated once the item(s) is/are released, and once the item(s) is/are shipped.

An email and a text message will be sent to you regarding your tracking number and estimated date of arrival. Using the tracking number, you can check on the delivery progress on our website.

We hope that this would not happen :( We work on a first-come, first-served basis as our jewelry items are limited and on demand. Aforementioned on the Shop & Pay segment, we can only give you up to 48 hours to finalize your payment before we make your item available again.

We partner with LBC Express (https://www.lbcexpress.com) for shipments in the Philippines.

As of the moment, we only ship orders within the Philippines.

Our official courier handles all our shipment processes. Generally, delivery time is 3-5 working days, but during peak or typhoon season, it may take up to one business week.

Our apologies for the delay. Please send us an email with your order number at support@sophiajewellery.com and we get back with you as we can.

Your doorstep. We may ship it straight to your home.

Your office. If no one is available to receive the parcel at your house, we may send it to your office address.

Any Sophia Jewellery Branch. Just locate the nearest Sophia Jewellery branch and we will ship your order there for easy pick-up. The item is from Zamboanga City, so shipping fee is still required.

Heads up, Zamboanga customers! No shipping needed for pick up at any of the following Zamboanga branches:

Zamboanga, La Purisima Branch

Zamboanga, SM Mindpro Branch

Zamboanga, KCC Mall Branch

Zamboanga, Yubenco Tetuan Branch

Zamboanga, Yubenco Putik Branch

Zamboanga, Yubenco Gusu Branch

Zamboanga, Budgetwise Sta. Maria Branch

Zamboanga, Budgetwise Talon-Talon Branch

Zamboanga, Governor Lim Branch

Just indicate your preferred branch at the Order Page.

Sure! For verification purposes, just shoot us an email or send us a message of the authorization letter and the name of the person claiming.

Request for Return 

We’re sorry if our jewelry pieces did not meet your expectations. Tell us (1) what went wrong, (2) why are you returning the item, (3) your order number, and (4) a clear photo of the item(s) at support@sophiajewellery.com and we’ll get back to you ASAP.

Requests for returns and exchange are on a case to case basis. We will first look into your situation before taking the request. 

Request for an Exchange 

We do not accept exchanges not unless the item arrived damaged or if the item is different from your order. Please email support@sophiajewellery.com immediately with an attached photo of the damaged product and the original receipt, as we only accept two (2) days from the delivery date.

5 to 10 years for manufacturer’s defect.  Wear and tear, neglect and abuse not covered.

Accidents during shipment do happen, but don’t worry! Just send us an email at support@sophiajewellery.com and we’ll see what we can do!

Uh oh, we may have overlooked the shipping. We’re really sorry! Just send us an email at support@sophiajewellery.com and we’ll sort this out in no time.

All our items are genuine and authentic gold! We don’t sell gold-plated fashion accessories.

Details (karat, size, length, gold color, etc.) of our jewelry can be found in the description beside the jewelry image.

There may be items in our Online store that cannot be found in our physical store and vice versa.

All our fine jewelry is crafted and made of gold.  It is of value and is pawnable. Pawn value is guaranteed at 50% if pawned at our partner pawnshop, Sun Gate Pawnshop, Inc. with the following conditions: item is in good condition and presented with the Guarantee Card.